At Oligarch Technologies we are committed to providing cost-effective support to all customers. The <<Silver> Plan offers support from 8.30am to 17.30pm for both telephone & on-site technical issues on an ad-hoc ‘Silver’ basis.

Telephone/Email Support
Calls are charged on a per incident basis at the following rates: - Monday – Friday, 8:30– 17:00 excluding weekends and holidays.
Software – ugx30,000 per incident
Hardware – ugx35,000 per incident

Remote Support
With the continuing uptake of broadband internet access an increasing efficient option involves remote access support. Systems are setup to enable both remote access to system servers and where appropriate pc's and workstations.
This allows an engineer to access, investigate and maintain a system as if they were locally present. Although not always a substitute for on-site visit it can provide a cost-effective and efficient option to ensuring faults, if they arise, can be dealt with promptly, minimising downtime and consequent financial loss.
Charged on a per incident basis at the following rates: - Per Incident
ugx30,000 per incident
Labour Charges
ugx50,000 / hour

PC/Workstation Support
Where telephone support is unsuitable, standard plan provides on-site service between the hours of 8.30 - 17.00pm, Monday - Friday excluding weekends and holidays based on the following charges:- Call-out
Next Business Day - ugx35,000*
Same Day -
Within 8 Hours - ugx40,000*
Within 4 Hours - ugx50,000*

Labour Charges
PC Hardware - ugx35,000 / hour
PC Software - ugx40,000 / hour
Network & Server Support
Network & Server Support is seen by most companies to be mission critical for smooth business operation. System down-time and poor network performance is a serious cost. Call-out
Next Business Day - ugx35,000*
Same Day -
Within 8 Hours - ugx40,000*
Within 4 Hours - ugx50,000*

Server Support (including Ethernet Networking) Windows Server Family/Networks
Labour Charges
Server Hardware – ugx100,000 / hour
Server Software – (including O/S) – ugx170,000 / hour

Linux (includes Apache Web Server)
Labour Charges
Server Hardware - ugx145,000 / hour
Server Software (including O/S) - ugx195,000 / hour * Central Kampala Only. First hours' labour included in call-out charge.
Support contracts are subject to all systems being checked & confirmed to be in ‘Good Health’.
If a satisfactory outcome cannot be affected and requires a site visit the cost/incident will be offset against Call-out charge.
All prices exclude parts required.

Oligarch Technologies <<Gold> Plan is designed to support small to medium sized business’s (SMB’s) computer systems to ensure maximum up-time or in mission-critical situations.
<<Gold> Plan offers:-

• No 'Call-out' Charge

• Free Telephone/Email support*

• Guaranteed Response Time

• Remote System Administration
  (with broadband access where appropriate)

Initial System Audit
<<Gold> Plan requires a full audit to be undertaken on system installation so that a comprehensive support plan can be implemented.
The audit process includes bringing servers and contracted pc's/workstations up-to-date with appropriate service packs and system drivers to identify and minimise possible problem areas to ensure maximum stability and up-time during the term of the contract.
Audit Costs

Telephone/Email Support   *Free Telephone/Email support is available Monday – Friday, 9 - 17.00pm for all <<Contract> Plan customers.
(*excluding weekends and holidays)

Out of hours support is charge-able at the following rates: -
Software - ugx35,000 per incident
Hardware – ugx50,000 per incident Remote Support
With the continuing uptake of broadband internet access an increasing efficient option involves remote access support. Systems are setup to enable both remote access to system servers and where appropriate pcs and workstations.
This allows an engineer to access, investigate and maintain a system as if they were locally present. Although not always a substitute for on-site visit it can provide a cost-effective and efficient option to ensuring faults, if they arise, can be dealt with promptly, minimising downtime and consequent financial loss.
On-site Network / Server / PC Hardware & Software Support <<Gold> customers are entitled to ‘Free-of-charge’ call-out* with a contracted 24hr response.
If faster response is required a call-out can be conducted within 4 hours for ugx60,000.
<<Gold> customers are covered for labour charges by a fixed monthly fee which entitles clients to up-to eight hours on-site support thereafter labour is charged at a flat rate of ugx40,000 per hour.

Systems supported
Intel/AMD/Linux Workstations
(including Networking facilities)
Windows * Server Family
(including Networking facilities)
Linux Server
(including Apache Web Server)Monthly fee of ugx625,000 * Central Kampala Only.
All prices exclude parts required.
Support contracts are subject to all systems being checked & confirmed to be in a ‘Good Health’.

Oligarch Technologies <<Platinum> Plan is designed to support small to medium sized business’s (SMB’s) computer systems to ensure maximum up-time or in mission-critical situations.
<<Platinum> Plan offers:-

• No 'Call-out' Charge

• Free Telephone/Email support*

• Guaranteed Response Time

• 1 Monthly ‘System Check’

• Remote System Administration
  (with broadband access where appropriate)

Initial System Audit Similar to <<Gold> plan, <<Platinum> requires a full audit to be undertaken on system installation so that a comprehensive support plan can be implemented.
The audit process includes bringing servers and contracted pc's/workstations up-to-date with appropriate service packs and system drivers to identify and minimise possible problem areas to ensure maximum stability and up-time during the term of the contract.

Audit Costs

Telephone/Email Support   *Free Telephone/Email support is available Monday – Friday, 8 - 8pm (*excluding weekends and holidays) for all <<Gold> Plan customers.

Out of hours support is charge-able at the following rates: -
Software - ugx35,000 per incident
Hardware – ugx50,000 per incident Remote Support
With the continuing uptake of broadband internet access an increasing efficient option involves remote access support. Systems are setup to enable both remote access to system servers and where appropriate pc's and workstations.
This allows an engineer to access, investigate and maintain a system as if they were locally present. Although not always a substitute for on-site visit it can provide a cost-effective and efficient option to ensuring faults, if they arise, can be dealt with promptly, minimising downtime and consequent financial loss.
On-site Network / Server / PC Hardware & Software Support <<Platinum> customers are entitled to ‘Free-of-charge’ call-out* with a contracted response time of within eight hours.
If faster response is required a call-out can be conducted within 4 hours for ugx30,000.
<<Platinum> customers are covered for labour charges by a fixed monthly fee which entitles clients to twelve hours on-site support. Thereafter labour is charged at a flat rate of ugx40,000 per hour.

Systems supported
Intel/AMD/Linux Workstations
NT Server
(including Networking facilities)
Windows 2000 Server Family
(including Networking facilities)
Linux Server
(including Apache Web Server)Monthly fee ofugx875,000 * Central Kampala Only.
All prices exclude parts required.
Support contracts are subject to all systems being checked & confirmed to be in a ‘Good Health’.